More than 550 emergencies are seen and diagnosed daily at the General Hospital of Valencia, one of the most saturated in the Valencian Community and where an ‘app’ called Painkey which helps, through a quick questionnaire and artificial intelligence techniques, to assess the condition of the people who enter the emergency room doors.
It is estimated that 70% of patients who go to emergency services do so with some type of chronic pain or pain caused by some trauma, Hence the importance of this app designed by a team from the Polytechnic University of Valencia (UPV) and professionals specializing in pain and emergencies from the General Hospital.
Gema Ibáñez, senior researcher at the UPV, explains: “The patient gives their information upon admission, and immediately, and securely, receives an SMS on their mobile phone. You don’t have to install anything, just click the link and answer the questions that appear on the different screens what is in the application.”
María Ángeles Celda, emergency nurse, adds: “It will allow us to better evaluate the patient and thus begin, rapid analgesia care circuits. They are the ones who are going to tell us what is happening to them and how they are. In addition, based on the responses, an alarm goes off for the triage nurse to know what she has in the waiting room and thus be able to prioritize care.
The application is divided into three main screens and other transversal ones that also provide additional information such as allergies, frailty, chronic diseases, data that is not normally collected in the medical history, but that is necessary and important when assessing. “This self-assessment will never replace the clinical staff of the emergency service, but rather it is a means, an aid,” explains Mari Ángeles Celda.
Angina, dyspnea or stroke
The application is capable of suggesting a specific care circuit thanks to data analysis that combines process mining together with the mobile application. Explain Lola Lopez Alarconanesthesiologist and clinical head of the Pain unit at the General Hospital: “If the reason for coming is an alarming disease such as angina, dyspnea, a stroke or a severe migraineFor example, the patient is treated in a quick circuit, the emergency is prioritized, something that allows the emergency services to be streamlined and not collapse.”
Answering the questionnaire is a matter of one minute. Painkey is a short, clear and concise application. It provides information directly and added value to emergency personnel. Thus, regardless of the shift and the order of arrival, the objective is to prioritize, assess and care for the patient who is in the worst condition.